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The BT ID username you've entered is a BT business account.

Please click on the link to manage your BT business log in details.

The BT ID username you've entered is a BT business account.

Please click on the link to manage your BT business log in details.

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Please enter a valid email address

Please enter your BT ID.

Please enter your BT email address.

Your email address must end @btinternet.com, @btopenworld.com or @talk21.com. Please check and try again. If you need help remembering your BT email address, you can use the link below.

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We can’t find a BT account with that ID. Please check it and try again.
If you don’t have a BT ID set up, you can sign up for one here.

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Enter the phone number we have for you

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Your phone number

This could be your BT landline number, or another number you've given us.

This will be your EE mobile number or for Plusnet, the phone number you provided when you signed up for BT Sport.

Please enter a valid phone number.

Please enter your phone number.

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We can't find a BT ID associated with the phone number you've entered. Please check it and try again.
If you don't have a BT ID set up, you can sign up for one here.

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Enter your BT account number

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Your BT account number (e.g. EA12345678)

You can find it on your BT bill - it's in the top right corner.

That doesn't look quite right. Your BT account number is 10 characters long - two letters, followed by eight numbers.

It looks like you entered a special character. Your BT account number should only have numbers and letters.

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We can’t find a BT ID associated with the BT account number you’ve entered. Please check it and try again.
If you don’t have a BT ID set up, you can sign up for one here.

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Please get in touch

We're sorry you're still having trouble logging in. The best thing to do now is start an online chat with one of our advisors. They’ll be able to help you get back into your account.

Chat with us online?

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