A BT ID provides lots of advantages. You can manage your accounts in one place and change preferences and settings.

To complete the process we just need to confirm who you are and ask a few questions.

Validate your account - {{validate.tabMsg}} Edit

Confirm your identity

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For your security, we need to send you a PIN.

Please choose how you’d like to receive the PIN.

We do not have your email address or mobile number in our records.

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I don't have access to my phone / email

Can’t access your email or mobile phone?

Validate your account using security questions

Answer one of the following questions

Answer the following question

Sorry, you entered the wrong answer too many times.

Please wait 15 minutes and try again. Alternatively, you can answer the question below.

Sorry, you entered the wrong answer too many times.

Please wait 15 minutes and try again.

Sorry, you gave the wrong answer too many times.

You still can try using your mother's maiden name.

Sorry, you gave the wrong answer too many times.

Please wait 15 minutes and try again.

Sorry, you gave the wrong answer too many times.

Please wait 15 minutes and try again.

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Mother's maiden name {{recMode.value}}

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Please enter a security answer

Sorry, special characters such as space, @, #, $, %, &, * are invalid. Please try again.

Sorry, special characters such as space, @, #, $, %, &, * are invalid. Please try again.

Please enter mother's maiden name

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ID has been identified as challenge account .

Please check and try again.

Sorry, you gave the wrong answer too many times.

Please wait 15 minutes and try again.

Sorry, you gave the wrong answer too many times.

Please wait 15 minutes and try again.

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Please validate your account

For security please confirm your date of birth.

Date of birth

The date of birth you have entered is not valid. Please review this and try again.

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Forgot Security question and answer?

Please enter your security answer.

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Enter your PIN

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We’ve sent a PIN to {{createBtId.selectedRecModeVal.value}}. Didn’t receive the PIN we sent? Send another PIN

Still having problems? Try selecting a different email or mobile to receive your PIN.

PIN

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Please enter a valid PIN.

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