Security details

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Please enter a valid email address or UK mobile number.

Please enter your security details

We seem to have a technical issue.

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Please enter a new password.
Your new password can’t have a space, £, € or ¬.
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Your new password needs to be at least 8 characters long, with a mix of letters and numbers
The password you entered isn't strong enough. Passwords and sequences such as 'password', 'letmein' or '1234' are common and easy to guess.
Your new password needs to be at least 8 characters long, with a mix of letters and numbers
Please try again. the password does not meet the minimum strength criteria.
The password you entered is either a previous password or isn't strong enough. Passwords and sequences such as 'password', 'letmein' or '1234' are common and easy to guess
Password strength : {{BTPasswordStrength.colorVal}}

Strong passwords are:

  • A mix of letters and numbers
  • 10 characters or more

Tip: Pick something unusual you know, like song lyrics, then mix in numbers

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Your passwords don’t match. Please try again.
Please Confirm Password.
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Please enter your security answer.
Sorry, special characters such as space, @, #, $, %, &, * are invalid. Please try again.

The answer you've entered is invalid.Please try again using only words.

Please choose between recovery email OR recovery mobile

This email should be different from your BT ID username.

Please enter the email.
This recovery email is not a valid email address.

Please try again.

This recovery email should be different from your BT ID username. Please try again.
Please enter the mobile number.

We will use this number to contact you if you need help recovering your account, so make sure it's a number you always have access to.

Please enter a valid mobile number starting with 07.